Scerfio

1 ^/5 Low   Villa Review Rating Details

Whilst the villa is very beautiful and the pool lovely, I was immensely disappointed in the services available at Scerfio. To charge such a sum of money means that clients expect certain facilities.
i) We arrived on 5/9 in extreme temperatures. The villa had not been aired and was consequently extremely hot.
ii) there were no fans in the accommodation at all to help sleep. Brita, the very kind manager, lent us her personal fan the next day and we asked for three more, one for each bedroom. These did not arrive for a week.
iii) None of the mosquito nets were in good condition or shut properly.
iv) The standard of cleaning was not what one would expect for £4000+. The lavatory in the sitting room was dirty and all the loo brushes were absolutely filthy.
v) There were no complete sets of glasses or crockery.
vi) The cooking utensils were very basic and we had to ask for a kettle.
vii) A bic lighter was left out to light the cooker with which was hazardous.
viii) Two sun loungers were old and unusable.
ix) To leave no welcome pack of any sort is unacceptable for this class of villa. We had been to the supermarket prior to arriving. I would at least have expected there to be bottled water. There was nothing apart from 2 dishwasher tablets.
x) I was expecting the villa to be cleaned and the beds made at the end of the first week but sheets were simply left outside for us to change.

As a family, we had a good holiday but for the price I was certainly expecting the above to be covered. To have to spend the first week on the telephone chasing fans in extraordinarily high temperatures was a complete pain. My children were very supportive of me but there is no doubt that we felt very let down for all the above reasons. Ideally, I would like the owner to offer some form of compensation but judging from the way he dealt with us I know that is unlikely.
On the positive side, I was very impressed with the efficiency of Easy Reserve. I look forward to hearing your response to this email.
Caroline Landers

Rental Week: 05 Aug 2017

4 ^/5 Very Good   Villa Review Rating Details

Prachtige omgeving, zeer goed om tot rust te komen. Het huis is goed, maar koelt 's avonds nauwelijks af waardoor slapen soms moeilijk is. Eigenlijk moet er een airco aanwezig zijn. Zwembad is mooi en al met al een prima ervaring. Eigenaren zijn zeer vriendelijk en behulpzaam.

Would you recommend this property to a friend?  Yes

Rental Week: 01 Aug 2015

4 ^/5 Very Good   Villa Review Rating Details

Prachtige omgeving, zeer goed om tot rust te komen. Het huis is goed, maar koelt 's avonds nauwelijks af waardoor slapen soms moeilijk is. Eigenlijk moet er een airco aanwezig zijn. Zwembad is mooi en al met al een prima ervaring. Eigenaren zijn zeer vriendelijk en behulpzaam.

[English translation courtesy of Easy Reserve] Beautiful surroundings, very good for rest. The house is good, but does not really cool down in the evening, making sleeping sometimes difficult. Actually, there should be aircon. Pool is beautiful and all in all a great experience. Owners are very friendly and helpful.

Would you recommend this property to a friend?  Yes

Rental Week: 27 Jul 2015

4 ^/5 Very Good   Villa Review Rating Details

La casa è davvero facile da raggiungere e permette di andare in poco tempo in centri importanti come Firenze, Arezzo e Siena.
La casa è in buono stato ed è molto spaziosa. Il panorama è meraviglioso e molto rilassante.

Would you recommend this property to a friend?  Yes

Rental Week: 29 Dec 2006