New Review Submitted for Casa Anna: Anna 1 located in Tavarnelle Val Di Pesa, Tuscany, Italy.
Rental Date: Friday 1st of May 2015.
Renter: Uri G. (Ramat Gan, United Kingdom).
Renter Rating: 2/5.
Review Details:
The villa itself was very nice and well designed (but not well maintained). Regretfully, this is the one and only good thing to say about the villa.
The location is about 1.5km outside the nearest village (on a dirt road). Hard to access and simply nothing to do around it. Location is always a subjective issue. If you are looking for a very quiet and insulated place, it can be nice to you.
In addition, the villa has about 10 taps, but not even one of them gives a smooth water flow. All of them gives splashes and/or very weak water flow.
The owner was very kind. She helped us with navigation, finding a supermarket and more.
Despite this, owner is a really miser and really greedy. nothing is included. Almost everything is an "extra".
There were many many hidden costs:
- 120€ for final cleaning (while usually 50-60€ in other properties, if any)
- 49€ for using the gas for few days
- 25€ for a small dates-change only few days after the booking and few months prior to the arrival date
- 22€ taxes
- 20€ for the Wi-Fi password (!!!) while everyone gives it for free nowadays
- The owner asked for 500€ deposit, while 250€ written in the voucher (We didn't pay it)
The entire garden is completely dark at night ("Because electricity is very expensive"). Upon arrival, we brought our bags from the car using the smartphone's led like thieves... The owner took me to the gas meter to read it (because it also "not included") in a complete darkness using the smartphone's led... really poor & disparaged welcoming.
In conclusion:
This villa has an isolated location, but it has the potential to be a nice place to stay.
The owner must learn some basic rules about fairness, proper disclosure, customer service and interpersonal relations before continuing to serve customers...
[counter comment from Easy Reserve]: The extra costs are not hidden but stated on our web pages and on the travel voucher.
The location is about 1.5km outside the nearest village (on a dirt road). Hard to access and simply nothing to do around it. Location is always a subjective issue. If you are looking for a very quiet and insulated place, it can be nice to you.
In addition, the villa has about 10 taps, but not even one of them gives a smooth water flow. All of them gives splashes and/or very weak water flow.
The owner was very kind. She helped us with navigation, finding a supermarket and more.
Despite this, owner is a really miser and really greedy. nothing is included. Almost everything is an "extra".
There were many many hidden costs:
- 120€ for final cleaning (while usually 50-60€ in other properties, if any)
- 49€ for using the gas for few days
- 25€ for a small dates-change only few days after the booking and few months prior to the arrival date
- 22€ taxes
- 20€ for the Wi-Fi password (!!!) while everyone gives it for free nowadays
- The owner asked for 500€ deposit, while 250€ written in the voucher (We didn't pay it)
The entire garden is completely dark at night ("Because electricity is very expensive"). Upon arrival, we brought our bags from the car using the smartphone's led like thieves... The owner took me to the gas meter to read it (because it also "not included") in a complete darkness using the smartphone's led... really poor & disparaged welcoming.
In conclusion:
This villa has an isolated location, but it has the potential to be a nice place to stay.
The owner must learn some basic rules about fairness, proper disclosure, customer service and interpersonal relations before continuing to serve customers...
[counter comment from Easy Reserve]: The extra costs are not hidden but stated on our web pages and on the travel voucher.
Please visit Casa Anna: Anna 1 for more details about this accommodation. Visit this page for other villas in Tavarnelle Val Di Pesa, Tuscany, Italy.
